Pensioner left without boiler for three weeks

By Dan Santy Wednesday 16 January 2013 Updated: 05/02 08:18

Latest News

Buy photos » Pensioner Don Penfold was left without heating or hot water for over three weeks in the middle of winter before Eon fixed his boiler. (s)

AN 88-year-old man was left without heating or hot water for over three weeks after energy company Eon failed to fix or replace his boiler.

Don Penfold has had to face dropping temperatures since Christmas Day without a working boiler after numerous Eon engineers visited his Pinfold Street home only to find they did not have the right parts to repair it.

The situation has angered him and his son, Joe Penfold, since the terms of his boiler cover dictate it should be replaced if the parts needed for a repair cannot be found.

Eon promised Mr Penfold it would be able to source the parts, only to then tell him it could not and that he would have to wait.

It was only this week that Eon moved to replace the boiler, free of charge. An engineer was sent to carry out the work yesterday (January 16).

The company said it was 'truly sorry for the concern and upset this matter has caused'.

Don said he had been forced to wash in water boiled from a stove and use his gas cooker to heat his home, describing the situation as 'terrible'.

Son Joe, who works in Germany and so has been unable to see his elderly father, said: "I cannot believe an international company such as Eon is not able to repair a boiler which has been out of service for such a long time.

"A day or two would be bad enough at this time of year - but several weeks is atrocious.

"His health has suffered and continues to deteriorate. He really does rely on his daily bath to maintain his mobility and this is a major factor in his being able to live independently."

A spokeswoman for Eon said: "We have apologised for the inconvenience caused and are arranging to fit a new boiler, at no charge, as the part needed is still unavailable."

Share This

Popular »

1 Genesis tribute Mama at Rugby Benn Hall

2 Tributes paid to TV auctioneer David Barby

3 Rolling Stones in Rugby

4 Pensioner dies after bus collision

5 Rugby School appoints new headmaster

More news »

Plain English promise after 'horrible' police memo savaged

WARWICKSHIRE Police commissioner Ron Ball has pledged plain

Pair attacked by gang after night out

TWO men were attacked and robbed by a

In court: Animal rights activist jailed for car antics

AN ANIMAL rights activist who targeted livestock vehicles

Terror of family trapped in rising flood water

A MUM has described the terrifying ordeal of

Regional news »


Coventry Observer
Sketch released following Tile Hill assault

DETECTIVES investigating an assault in Tile Hill Woods have released ...

Solihull Observer
Tinkerbell is as light as a fairy

THE UNION Theatre have “lost” the equivalent of two cast ...

Leamington Observer
Serious injuries following crashes

A DRIVER was freed from this car after it was ...

Stratford Observer
Shipston man escapes jail after unprovoked attack

A SHIPSTON man forced his way into a flat before ...